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| Section | Weight | Objectives |
|---|---|---|
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
| Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
1. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
A) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
B) HP Wolf Pro Security can be attached to the deal.
C) HP Manageability Services help with consistent, scalable, and secure software deployment.
D) HP Proactive Security includes services to implement and manage configuration policies.
2. What does the base warranty for HP Personal Systems provide?
A) Uplifted support for additional years of coverage
B) Protection against accidents such as liquid spills, electrical surges, and falls
C) Operating system and firmware updates
D) Protection from manufacturer defects
3. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A) What does the company's roadmap for growth over the next ten years look like?
B) How do you deal with hardware support when employees are working remotely?
C) What percentage of your budget is allocated to new hardware acquisition?
D) How much employee productivity is lost to device downtime due to failure or damage?
E) Do you currently have a security strategy in place for your PCs and other devices?
F) How do you decide when to acquire or retire the company's personal systems?
4. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A) Would you consider a lease-to-own solution?
B) How distributed is your workforce?
C) How necessary is it for you to minimize capital expenditures?
D) Do you require security features such as hardware or BIOS protection?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B,D | Question # 4 Answer: B,D |
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