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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Support Center
B) HP Care Pack Central
C) HP Sales Central
D) HP Channel Services Network

2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Next Business Day onsite + Labeling and Tagging
C) Installation services + Labeling and Tagging + Data and Device Security
D) Deinstallation + Image load + Installation services

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services removes the burden on your IT team so they can focus on the core business tasks.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP Services makes it so you do not have to worry about access to spare parts.

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Support Center
B) HP Cirrus
C) HP Cross Sell Solution
D) HP Sales Central

Solutions: