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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar would like touse three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user who is logged in to the company's portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A) The Record Detail component will only show record details for the Case object.
B) The Record Detail component is a custom component and was not configured correctly
C) The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page template
D) The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.

2. Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?

A) Email retail managers best practiceson how to manually share data.
B) Set OWD to public, and manage access via Apex Sharing.
C) Put retail managers in a manager role.
D) Give retail managers Super User access.

3. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Chat Agent Guided Setup Flow and Service Console
B) Experience Builder and Chatter
C) Service Console andService Channel
D) Service Channel and Chatter

4. Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

A) Salesforce Accelerator Directory
B) Salesforce AppExchange
C) Salesforce Connect
D) Salesforce Accelerator Catalog

5. AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A) Create a site with the Customer Service template
B) Open its Slack implementation to all customers
C) Give access to its internal orgs using Chatter groups
D) Create a site with the Marketing Microsite template

Solutions: