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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) PC Tracking and Recovery
B) Asset Tagging
C) Printer and Accessory Installation
D) Offsite Repairs

2. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) More than 60% of customers rated the service provided by HP as excellent.
C) No manufacturer can support HP devices better than HP.
D) HP earned several recognitions for quality of support experience and excellence in operations.

3. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Trusted vendor
B) Cost savings
C) Security
D) Simplification
E) Protection

4. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Asset Tagging
B) Defective Media Retention
C) Accidental Damage Protection
D) Printer Installation

5. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP standard warranty offers limited support for a short time period.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP Services ensure that your equipment stays up and running.

Solutions: