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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) Multiple products, at various service levels, all under one agreement
B) One service level with risk mitigation
C) The entire cost pre-paid
D) A warranty purchased at the time of the product purchase

2. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 18%
B) 32%
C) 92%
D) 58%

3. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Upgrading with HP Contract
B) Hardware Refresh
C) Purchasing an extended warranty
D) HP Post-Warranty Care Pack

4. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Asset Tagging
B) Defective Media Retention
C) Tracking and Recovery Services
D) Installation

5. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Care Pack Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services

Solutions: