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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A) Extend the Standard Role Hierarchy setting departments as child accounts.
B) Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
C) Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
D) Enable the External Account Hierarchy setting departments as child accounts.

2. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Permission Sets
B) Sharing Rules
C) Branding Sets
D) Audience Targeting

3. Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?

A) Salesforce CDH is only supported in Developer sandbox environments
B) Salesforce CDN is only supported in Full sandbox environments.
C) Salesforce CDN is supported in all sandbox environment
D) Salesforce CDN is not supported in sandbox environments.

4. Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A) Create moderators for each topic.
B) Enable Escalate to Case.
C) Limit the number of questions posted per day.
D) Tell users to submit a case for unanswered questions.

5. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers

A) Create Lead Record Types for Lead Distribution.
B) Create a separate channel for partners in PRM Workspaces.
C) Enable "Lead Sharing" in Digital Experience settings.
D) Create Page Layouts for Lead Distribution.

Solutions: