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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labelsand input elements.
What can the consultant recommend to improve these OmniScripts?

A) Create new versions of the OmniScripts to collect the address information.
B) Create a reusable OmniScript to update address information.
C) Use a DataRaptor Transform to standardize the data format.
D) Add an address typeahead element to all the OmniScripts.

2. A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?

A) Select, TypeAhead, and Number
B) Multi-Select. Address, and Telephone
C) Radio, TypeAhead, and Telephone
D) Checkbox, Geolocation, and Number

3. A company needs to create a quoting process for its internal agents. During quoting the agent select a product that is passed to the Omniscript with product details including the unit price, and specifies the grade (A, B, C, D, E) size (Small, Medium, Large, X-Large). The process should use the grade and size to look up a discount factor, then multiply the unit price by that discount to retumn the quote.
Which two tools should the to meet these
Choose 2 answers

A) Data Mapper Transform
B) Data Mapper Extract
C) Expression Set
D) Decision Matrix

4. A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) HTTP Action
B) DataRaptor Post Action
C) Radio Input
D) Post to Object Action
E) Multi-select Input

5. Which Omniscript element retrieves Salesforce data that is then returned in Value/Label pairs and becomes available for selection in a dropdown list.

A) Date Mapper Extract Action
B) Lookup
C) Select
D) Calculation Action

Solutions: