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Microsoft Troubleshooting Microsoft Exchange Online : MS-220

MS-220 Exam Simulator
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 16, 2026
  • Q & A: 107 Questions and Answers
  • Microsoft MS-220 Q&A - in .pdf

  • Printable Microsoft MS-220 PDF Format. It is an electronic file format regardless of the operating system platform.
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Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 exam simulator

Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot mail client issues20-25%- Fix mobile device and ActiveSync problems
- Address mailbox settings and calendar sharing issues
- Resolve Outlook connectivity and profile issues
- Troubleshoot Outlook on the web access and functionality
Troubleshoot hybrid and migration issues10-15%- Troubleshoot mailbox migration batches and failures
- Address coexistence and free/busy sharing problems
- Resolve hybrid configuration wizard and connectivity problems
- Fix directory synchronization issues
Troubleshoot Exchange Online configuration issues15-20%- Fix mailbox database and quota issues
- Resolve permissions and access control problems
- Troubleshoot email address policies and accepted domains
- Manage mailbox and recipient configuration
Troubleshoot compliance and retention issues25-30%- Resolve eDiscovery and content search problems
- Troubleshoot in-place holds and litigation holds
- Address data loss prevention (DLP) issues
- Manage retention policies and retention labels
Troubleshoot mail flow issues20-25%- Troubleshoot mail flow rules and routing issues
- Address issues with attachments and Defender for Office 365
- Interpret message headers and message trace results
- Resolve send/receive failures, delays, and NDRs

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