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NEW QUESTION # 13
Which service offering helps define the customer's IT vision and strategy?
- A. Support
- B. Training
- C. Advisory
- D. Optimization
Answer: C
Explanation:
Cisco offers different types of service offerings to help customers achieve their IT vision and strategy, such as support, optimization, training, and advisory. Among these options, the one that best helps define the customer's IT vision and strategy is advisory. Advisory services from Cisco provide expert guidance and insights to help customers design and deploy new solutions, streamline existing operations, or optimize their IT. Advisory services can also help customers align their IT goals with their business priorities, identify opportunities for innovation and growth, and measure and report on key performance indicators.
NEW QUESTION # 14
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- B. Support Services and Business Critical Services
- C. Support Services, Business Critical Services and Professional Services
- D. Support Services, Business Critical Services, Professional Services and Managed Services
Answer: A
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 15
What does TPV mean?
- A. Telepresence Value
- B. Total Product Value
- C. Total Partner View
- D. Total Partner Value
Answer: B
NEW QUESTION # 16
How does Cisco define AT R?
- A. Any customer agreement where attrition has been an issue.
- B. Contracts/subscriptions that are available to renew.
- C. Contracts/subscriptions that have attrition terms revoked.
- D. ATR is the sum of RR and iARR, minus the attrition rate.
Answer: B
NEW QUESTION # 17
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. Quote delivery
- B. Proposal build
- C. Deal strategy
- D. Billing
Answer: B
NEW QUESTION # 18
What is the ATR on a $10, 000 one year recuring revenue contract?
- A. 10% of $10,000
- B. $10,000
- C. $10,000 divided by 12
- D. $1,200
Answer: B
Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200.
Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations
NEW QUESTION # 19
Which is the first step in a solutions-led sales approach?
- A. identify the latest technology release
- B. understand the customer's objectives
- C. present quote to customer
- D. examine previous purchases
Answer: B
Explanation:
a solutions-led sales approach is:
* A sales methodology that focuses on understanding the customer's business needs, challenges, and objectives
* A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer
* A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco's portfolio and expertise
* The first step in a solutions-led sales approach is to understand the customer's objectives, which includes:
* Asking open-ended questions to uncover the customer's pain points, goals, and priorities
* Listening actively and empathetically to the customer's responses
* Confirming and summarizing the customer's objectives and expectations References: 2: Solutions-Led Sales Approach - Cisco
NEW QUESTION # 20
How does Cisco define Business Critical Services?
- A. subscription-based services covering the lifecycle of a technology
- B. hardware replacement
- C. Pay-as-you-go, technology-based services
- D. Pay-as-you-go, services covering business-critical functions
Answer: D
NEW QUESTION # 21
Which architecture addresses customer needs for voice, video, and data?
- A. Collaboration
- B. Security
- C. Data Center
- D. Enterprise networking
Answer: A
NEW QUESTION # 22
Which product addresses network segmentation issues and is omprised of viptela and Meraki products?
- A. SD-WAN
- B. Tetration
- C. Cloud services
- D. Security applications
Answer: A
NEW QUESTION # 23
Which is the first step in a solutions-led sales approach?
- A. identify the latest technology release
- B. understand the customer's objectives
- C. present quote to customer
- D. examine previous purchases
Answer: B
Explanation:
a solutions-led sales approach is:
A sales methodology that focuses on understanding the customer's business needs, challenges, and objectives A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco's portfolio and expertise The first step in a solutions-led sales approach is to understand the customer's objectives, which includes:
Asking open-ended questions to uncover the customer's pain points, goals, and priorities Listening actively and empathetically to the customer's responses Confirming and summarizing the customer's objectives and expectations
NEW QUESTION # 24
Which task is the responsibility of the Renewals Manager?
- A. managing the Success Plan
- B. billing recurring revenue contracts
- C. driving adoption of specific technologies
- D. managing recurring revenue risk
Answer: D
Explanation:
one of the tasks that is the responsibility of the Renewals Manager is to manage recurring revenue risk, which includes:
* Identifying and prioritizing renewal opportunities and challenges
* Developing and executing renewal strategies and plans
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
* Negotiating and closing renewal deals
References: 2: Cisco Renewals Manager - Cisco
NEW QUESTION # 25
Which two outcomes drive the value of subscriptions for customers? (Choose two.)
- A. freeware offers
- B. Consulting services
- C. bundling of software and hardware
- D. Access to the latest capabilities
- E. continuous access to innovation
Answer: D,E
NEW QUESTION # 26
Which steps to develop a renewal quote are valid?
- A. Indentify the barriers to adoption,Ensure the customers is using the solution,Work with the Account Manager to create a Quote.
- B. Position the new technology,create a Quote,Order the Quote.
- C. Identify the Items to renew,Verify the Discounts,Confirm the Shipping address,Verify the Billing entity.
- D. Ask the customer for Renewal data,Evaluate new requirement,Quote new services.
Answer: A
NEW QUESTION # 27
What is the primary customer value of the Cisco Services Portfolio?
- A. Services packages tailored to specific customer needs
- B. On-call, 24/7 service technicians at all levels
- C. Services priced based on usage
- D. Customers can develop their own service offerings
Answer: A
Explanation:
The primary customer value of the Cisco Services Portfolio is that it offers services packages tailored to specific customer needs. The Cisco Services Portfolio is a comprehensive set of services that help customers achieve their IT vision and strategy, optimize their IT operations, and accelerate their business outcomes. The Cisco Services Portfolio includes four types of services: Support, Advisory, Optimization, and Training. Each type of service provides different levels of value and benefits to customers, depending on their needs and goals. Customers can choose the services that best suit their situation, budget, and expectations, and customize them to their specific use cases and scenarios. The Cisco Services Portfolio enables customers to get the most out of their Cisco products and solutions, as well as address their challenges and opportunities in a flexible and effective way.
NEW QUESTION # 28
A customer has many a la carte Enterprise Networking licenses and many Webex users. The customer wants to grow both groups and needs a compelling and simplified proposal. Which Cisco offer should be suggested to the customer?
- A. prepare a partner-branded managed service deal
- B. position an Enterprise Agreement
- C. provide a discount for Enterprise Networking and Webex licenses
- D. propose to migrate to a perpetual model
Answer: B
NEW QUESTION # 29
How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?
- A. by ensuring everyone works in clear silos with minimal interaction
- B. by collaborating to understand customer goals and satisfaction
- C. by overseeing the team's performance and providing feedback
- D. by delegating all tasks to them
Answer: B
NEW QUESTION # 30
Which discussion point helps upsell a customer?
- A. Focus on what the customer already has covered on the network.
- B. Discuss changes in the network and identify any uncovered additions to the network.
- C. Discuss your priorities and why you need the sale.
- D. Focus on how much it will cost the customer.
Answer: B
NEW QUESTION # 31
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
- A. set up billing
- B. change Customer Address
- C. order new services
- D. download hardware, software and services datasheets
- E. view and manage their contracts
Answer: B,E
NEW QUESTION # 32
Which licensing model is the most complex for a customer to manage?
- A. Subscription
- B. Managed service agreement
- C. A La Carte
- D. Enterprise agreement
Answer: C
Explanation:
La Carte licensing model is the most complex for a customer to manage because it requires the customer to purchase and activate individual licenses for each product and feature they want to use. This can result in a large number of licenses to track and renew, as well as compatibility issues between different products and versions. A La Carte licensing also does not provide the benefits of Cisco's Software Buying Programs, such as financial predictability, access to incentives, and subscription co-termination1.
References: 1: Cisco Software Licensing Guide - Cisco
NEW QUESTION # 33
Who do Renewals Managers (RMs) work with?
- A. RMs work with service delivery teams and monitor engagements.
- B. RMs work by themselves to develop a high level view customer requirements and objectives.
- C. RMs work with account managers to drive ongoing revenue risk assessments and plays.
- D. RMs work with pre-sales engineers and build customer solutions.
Answer: C
Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention
NEW QUESTION # 34
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- B. Support Services and Business Critical Services
- C. Support Services, Business Critical Services and Professional Services
- D. Support Services, Business Critical Services, Professional Services and Managed Services
Answer: A
NEW QUESTION # 35
Which statement best describes the success plan?
- A. A shareable document that captures all account activities
- B. The blueprint for account teams to achieve customer success
- C. A document capturing a comprehensive view of all customer health scores
- D. A tool for reporting actions to management
Answer: C
NEW QUESTION # 36
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Cisco 700-805 exam is an excellent opportunity for professionals who want to advance their careers in the IT industry, specifically in the sales and renewals department. Cisco Renewals Manager certification provides a comprehensive understanding of the Renewals Manager role, the renewal process, and customer engagement. Cisco Renewals Manager certification is globally recognized and can help individuals to stand out in the competitive IT industry.
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