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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) the value of user advisory and premium services
C) safeguarding mobile workers against accidental damage protection
D) safeguarding their business with limited or no IT staff

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Usage services only target the Consumer market
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
D) Consumer usage services enhance customer experience by offering a high level of security.

3. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) ready to use, productive, enhanced customer experience, and peace of mind
B) configuration, deployment, security, and warranty
C) configuration, deployment, usage, and care
D) sales, pre-sales, post-sales, and customer satisfaction

4. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Defective Media Retention
B) Premium Services
C) Preventative Maintenance Kit Replacement
D) Data Protection

5. Which service protects from drops, spills, surges, and other mishaps?

A) Defective Media Retention
B) Keep Safe
C) Remote Delete
D) Accidental Dammage Protection

Solutions: