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ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

ISOIEC20000LI Exam Simulator
  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Aug 04, 2026
  • Q & A: 123 Questions and Answers
  • ISO ISOIEC20000LI Q&A - in .pdf

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionWeightObjectives
Advanced Statistics and Data Analysis5%- Statistical Methods
- Data Interpretation
Improve Phase20%- Change Management
- Implementation Strategies
- Improvement Planning
Analyze Phase25%- Risk Assessment
- Root Cause Analysis
- Gap Analysis
Control Phase10%- Continual Improvement
- Monitoring and Control Mechanisms
Measure Phase20%- Data Collection and Analysis
- Performance Measurement Framework
- Key Performance Indicators
Project Management5%- Project Planning
- Resource Management
Define Phase20%- Introduction to ISO/IEC 20000
- Scope and Policy Definition
- Service Management System Principles
Leadership and Team Management5%- Team Coordination
- Roles and Responsibilities

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Once they made sure that the attackers do not have access in their system, the security administrators decided to proceed with the forensic analysis. They concluded that their access security system was not designed tor threat detection, including the detection of malicious files which could be the cause of possible future attacks.
Based on these findings. Texas H$H inc, decided to modify its access security system to avoid future incidents and integrate an incident management policy in their Information security policy that could serve as guidance for employees on how to respond to similar incidents.
Based on the scenario above, answer the following question:
Texas M&H Inc. decided to integrate the incident management policy to the existent information security policy. How do you define this situation?

A) Acceptable, but only if the incident management policy addresses environmental, or health and safety issues
B) Unacceptable, the incident management policy should be drafted as a separate document in order to be clear and effective
C) Acceptable, the incident management policy may be integrated into the overall information security policy of the organization


2. Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. which committee should Operaze create to ensure the smooth running of the ISMS?

A) Operational committee
B) Management committee
C) Information security committee


3. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on the scenario above, answer the following question:
Does NetworkFuse fulfill the prerequisites for a certification audit?

A) Yes, because the certification body has been selected
B) Yes, because internal audits and management reviews have been performed
C) Yes, because the ISMS must be operational for at least one year prior to the certification audit


4. Based on scenario 7. what else should Texas H&H Inc. do when responding to the incident?

A) Decide to stop using cloud services in order to eliminate the risk of similar incidents happening in the future
B) Communicate the updated Information security policy only to the top management of the company
C) Record and document the incident which serves as input for future corrective actions


5. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the last paragraph of scenario 6, which principles of an effective communication strategy did Colin NOT follow?

A) Appropriateness and clarity
B) Transparency and credibility
C) Credibility and responsiveness


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: A

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