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| Section | Objectives |
|---|---|
| Operations Management Concepts | - Definition and scope of operations management
|
| Quality and Reliability Management | - Total Quality Management (TQM)
|
| Operations Processes and Systems | - Process design and analysis
|
| Operations Strategy and Performance | - Order winners and order qualifiers
|
| Performance Improvement in Operations | - Continuous improvement approaches
|
In which stage of development does the operations department contribute competitive advantage to an organisation?
Correct Answer: B 🗳️
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
JJ Ltd is a sporting goods manufacturer who is based in the UK. It is considering expanding its operations to include manufacturing sites based in South Americ a. Which of the following considerations will JJ Ltd need to consider now that they are becoming an international organisation? Select TWO
Correct Answer: C,D 🗳️
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?
Correct Answer: A 🗳️
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
Correct Answer: A 🗳️
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.
Which of the following will you put into box 8?
Correct Answer: A 🗳️
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Logistics Management
Advanced Contract & Financial Management
Achieving Competitive Advantage Through the Supply Chain (L5M7)
Advanced Negotiation
Managing Contractual Risk
Managing Supply Chain Risk
Managing Ethical Procurement and Supply (L5M5)
Project and Change Management
Operations Management
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