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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based

A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2

2. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A) Regression testing
B) A/B testing
C) Chaos engineering
D) Static code analysis

3. An organization wants to validate a new digital product idea with real customers before committing to full-scale development.
Which approach would BEST support this?

A) Infrastructure as code
B) Definition of done
C) Minimum viable product (MVP)
D) Chaos engineering

4. What does a digital organization have to do to create or maintain a competitive advantage?

A) Change how the IT function develops products and services
B) Use digital products to automate interactions with consumers
C) Provide multiple, integrated support channels for products and services
D) Deliver innovative new products and services quickly and reliably

5. Which statement about safety culture is CORRECT?

A) It encourages collaboration and discourages conflicting opinions
B) It ensures that people are protected from danger
C) It treats failures as learning and improvement opportunities
D) It eliminates flaws in a complex system

Solutions: