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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
B) Clear the password using HP ProtectTools running from a USB drive.
C) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
D) Call HP Support, and request the HP authorized service provider override password for the device.

2. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Download the HP BIOS compatibility utility, and run BIOS diagnostics.
B) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
C) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
D) Upgrade the BIOS right away because that tends to solve most problems in less time.

3. How do the automatic Power-On Self-Tests (POST) notify you of errors discovered during computer startup? (Select three.)

A) an on-screen error message
B) an email message
C) an LED code
D) a beep code
E) a message on a USB-connected computer
F) a PXE message on the PXE server

4. What is the correct order of steps in the HP six-step troubleshooting process?

A) Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
B) Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
C) Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.
D) Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.

5. Which biometric security functions are included with HP commercial notebooks? (Select two.)

A) facial recognition
B) fingerprint readers
C) gesture recognition for touch-enabled notebooks
D) retina scans
E) voice recognition

Solutions: