Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• ADSL
• KVM / USB Answer: B,C
• MSML
• NETANN

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• T-Lib
• Proprietary protocol Answer: C
• CTI protocol

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 130%
• 120%
• 150% Answer: B
• 101%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• via
• From
• To
• contact Answer: A

Which statements are correct?

• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• Genesys Media Server supports Treatments Answer: B

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• a=rtpmap:0 hold
• m=audio 0 RTP/AVP hold
• a=sendrecv
• c=IN IP 0.0.0.0
• C=INIP 192.168.1.199 Answer: D

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 9 Answer: A
• 3
• 6
• 1

How is the Genesys SIP Server licensed?

• per running instance
• per seat
• per Agent Answer: A
• per any DN

What is the response to REFER when the REFER method is used?

• C ACK
• 183 session in Progress
• C NOTIFY Answer: A
• 200 OK
• 202 Accepted

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• MESSAGE Answer: A,D
• INVITE
• INITIATE
• PUBLISH
• REFER

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How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

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