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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which of the following statements are true? (Choose two.)

A) You cannot view either type of log file.
B) Media capture logs can be read only with the support of customer care.
C) You can view protocol capture logs but not media capture logs.
D) You can view both protocol and media capture logs.

2. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
B) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

3. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) Yes
B) No

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Communication Services
C) Core Services
D) Public Interface Services

5. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) WebRTC
B) Outbound Proxy
C) SIP
D) Gateway

Solutions: