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IBM Information Management Front End Tools and Processes Sample Questions:

1. According to the Software Support Handbook how is a Severity 1 PMR defined?

A) Non-critical or impacting support team
B) Criticalimpact or system down
C) Non-critical query
D) Severeimpact and system running

2. What is the purpose of the Owner ID field in a OneTeam PMR?

A) clearly identifies the FrontEnd PMR owner
B) identify APAR number
C) clearly identifies the BackEnd (BE) PMR owner
D) allow BE to find customer contract number

3. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) As soon as you are in the office, make sure that you tell everyone you are available now.
B) Make sure, all people have your mobile phone number, to contact you any time.
C) Make sure that Bluepages is always up to date with current contact information.
D) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.

4. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Write their name in the PMR text and explain that they are responsible for this PMR.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D) Taking Ownership and marking this in the Keyword 1 field of the PMR.

Solutions: