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BlackBerry 10 Support Specialist Sample Questions:

1. What would be the reason that a software update would be presented during the out of box experience?

A) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
B) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
C) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
D) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software

2. Which of the following would cause a new sent message to have a clock instead of a check mark?

A) The email message was saved as a draft
B) An incorrect recipient email address was included
C) The Wi-Fi or cellular radios are not connected to the network
D) The email message was filed

3. What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?

A) Inbox and sent items folder
B) Inbox and its subfolders
C) Inbox and the first 10 sub-folders
D) Inbox

4. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) Wi-Fi activate
B) NFC Activate
C) VPN Proxy support
D) Activation is not possible

5. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
B) Open Help, select Support and then select the newty available Create Report on the bottom panel.
C) Open Help, select Support and select Log Submission from the List.
D) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel

Solutions: