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Apple Macintosh Service Certification Sample Questions:

1. When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A) True
B) False

2.
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?

A) Basics
B) Views
C) Troubleshooting
D) Take Apart

3. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a radiation hazard
B) CRT displays may present a fire hazard
C) CRT displays may contain hazardous materials
D) CRT displays may implode if mishandled.
E) CRT displays may leak cooling fluid.

4. What is the indication that a Mac has completed a successful power-on self test (POST)?

A) The Login Window starts.
B) Startup Chime.
C) The Desktop, Dock, and menu bar load.
D) A series of beeps.

5. Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

A) Target Disk Mode
B) NetBoot
C) Open Firmware
D) Apple Remote Desktop

Solutions: