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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What does "IMAP support" mean in the IP Office UMS service?

A) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
B) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
C) All messages are forwarded to my email account and deleted on my phone.
D) I can receive voicemail messages only using MS Outlook.
E) I can see/listen to voicemail messages by Web browser.

2. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > SMTP tab, put email address to the destination of all messages.
D) Go to System > SMTP tab, put the email address used by IP Office to send the message.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) All of the CCR licenses are being used.
B) CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not logged into the phone.
D) The CCR Agent is not an CCR administrator.
E) The CCR agent is in After Call Work (ACW).

4. A customer is implementing an IP Office with VoiceMail Pro. They would like the ability to control their voicemail boxes via the display on their IP hard phones at their desks. Which feature should be activated to accomplish this?

A) Integrated Messaging
B) Universal Messaging Service
C) Visual Voice
D) Voicemail Display

5. What is happening when an IP412 control unit system status light is solid red?

A) The IP Office Professional license is not installed or is not valid.
B) The Local Area Network is not connected.
C) The .bin files are not loaded in the control unit.
D) The Voice Compression Module is not installed.

Solutions: