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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

A) A Sync Person Account object.
B) Sync Subscriber object.
C) Sync Individual object.
D) Sync Contact object.

2. An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.
The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

A) Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
B) Use the Salesforce REST API to import the 3 million records into Service Cloud.
C) Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
D) Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

3. An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?

A) Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.
B) Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.
C) Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.
D) Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.

4. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

A) The subscriber in Marketing Cloud does not have a preferred locale set.
B) The ShippingMethods data extension is missing the label and description field for the corresponding locale.
C) The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
D) The locale is not set correctly in the body of the email template.

5. A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A) Shield Platform Encryption
B) Tokenized Sending
C) Transparent Data Encryption
D) Field Level Encryption

Solutions: