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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Monitoring and Troubleshooting | 15% | - System health monitoring - Common issues and resolution - CUIC and LiveData reporting setup |
| Topic 2: Installation and Deployment | 25% | - Pre-installation requirements and planning - High availability and redundancy setup - Software installation and configuration |
| Topic 3: Routing and Scripting | 25% | - Precision queuing and skill-based routing - Dialed numbers, call types, and routing domains - ICM script design and configuration |
| Topic 4: Integration and Media Configuration | 15% | - CTI integration and route points - CVP and IVR integration - Gateway and SIP configuration |
| Topic 5: UCCE Architecture and Components | 20% | - Unified ICM/CCE solution overview - Integration with CUCM, CVP, and Finesse - Peripheral Gateway (PG), Router, Logger components |
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Unified Communications Contact Center Express Implementation(UCCX)
Implementing Cisco IOS Unified Communications Advanced
Cisco Lifecycle Services Express
Unified Contact Center Enterprise Design (UCCED)
Selling Cisco Unified MeetingPlace Solutions (SMPS)
Unified Contact Center Enterprise Support Exam
Cisco Data Center Networking Infrastructure Solutions Support
Cisco Securing Cisco Network Devices Exam
Unified Communications Express AM
Lifecycle Services Advanced Security
LCSAUC Cisco Lifecycle Services Advanced IP Communications
Wide Area Application Services for Account Managers
Unified Contact Center Enterprise Implementation(UCCEI)
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